Frequently Asked Questions (FAQ)

Membership

The Helios membership is a service that includes the Helios Core device, access to our mobile app software, and continuously-updated performance analytics and insights computed in the cloud.

Helios currently offers a 6-month starter membership with the Helios Core device included at no charge through Pure Hockey online and in-store at 30 locations.

After 6-months members can continue paying a monthly rate of $49 per month or purchase a discounted 12-month annual plan for $499.

Yes. At this time Helios can only sign-up members who are 13 years old or older.

Metrics

Helios automatically tracks performance data and generates key performance analytics and insights.

The Helios Core uses a game-changing Stride Recognition Technology (SRT) that Helios developed to recognize left and right skating stride. This proprietary technology was developed using a technique called machine learning where thousands of hours of actual skating data was used to train the Core to know what skating stride looks like.

This is our basic building block that allows our product to be entirely smartphone-based and require zero-infrastructure enabling anyone to use it anywhere they skate.

We are currently delivering performance data, progress-over-time and skill benchmarks by birth year for four key skating metrics - Speed, Explosiveness, Agility and Balance. In addition to these metrics, we deliver Stride Count ( per session and total all-time), Active Time, Hustle Score (Low, Avg, High) and Heart Rate (HR) when a compatible HR device is used.

Read and see more on our METRICS page.

We are continuously developing new metrics that will be available to our members through a simple software update on their App and Core when they are ready to use.

While the Helios Core itself does not track Heart Rate (HR) metrics, you can set it up to connect to an off-the-shelf HR strap or other device and we'll automatically grab the HR data with your skating performance data to show you a combined result in the Helios App. Think of Helios as bringing all the context you've never had when staring at graphs for beats per minute (bpm). Once setup you'll only need to use the Helios App for everything.

To setup one of the currently supported HR devices go inside our app to Settings > Devices and click the '+' in the top right.

Don't see your HR device? Just email us at support@helioshockey.com

App

Helios is currently available to Apple iOS users 13 years old or older.

Our app is available on the Apple App store. Download Here

Yes. It's free download and create a profile. Users can unlock full app access with a 6-month starter membership that includes the Helios Core.

Inside the Helios App there is an orange Helios logo in the center of the navigation bar. Click this and select the type of session (Practice or Game) you'd like to start. You will then be prompted to confirm connection to your Core device and press 'START'. After the session is started, leave the Helios App running in the background on your smartphone.

You can leave your smartphone in the locker room or bring it to the bench. When you are ready to end the session bring the app back up and press 'STOP'. This will start the automatic syncing between your smartphone and the Core followed by your smartphone and the cloud.

The Leaderboard, located on the Social tab inside our app, is a points-based ranking of weekly, monthly and all-time totals.

Players earn points in two ways - fixed points for completing a practice or game session (participation), and, variable points for how the performance of that specific practice or game compares to their individual baseline. The points are automatically computed at the end of each session during a syncing process with the Helios cloud.

Compete with other high-performance players near and far on the Helios platform.

Yes. We specifically chose an approach in developing our mobile app that would allow us to support Android users. Currently we estimate adding this in the first half of 2022.

The smartphone can be anywhere. Once a practice or game session is started, users can leave the app running in the background on their phone and leave their phone in the locker room, or, bring it to the bench. We expect in some cases for the phone to be with parents in the rink.

Helios Core

This game-changing device was developed from the ground up by our team over several years to revolutionize performance improvement.

No. Helios Cores and user profiles on our App are configured to be uniquely linked one-per-player as it’s not so easy to switch the device from player-to-player and support the automatic features we are delivering. So each player (member) needs to have their own Core and user profile.

No. There is one Helios Core size for players of all ages and sizes.

The Core measures 2.75 in x 2.25 in (7 cm x 5.7 cm).

The Helios Core currently has been trained to deliver metrics for skating stride. This also works for inline (rollerblading) stride.

We are continuously developing new metrics to support new use cases on and off the ice that will be available to our members through a simple software update on their App and Core when they are ready to use.

Mounting

The Helios Core was designed to be mounted on and used with your existing protective shoulder pads.

The Helios Core can be mounted in one of two ways on existing shoulder pads using either our Twist Mount or Strap Mount as described in the Quick Start Guide which is included in each box. Both mounting options are included in each box for convenience and preference.

Both the Twist Mount and Strap Mount are very secure when mounted correctly.

For the Twist Mount, we spent months working with the world's leading manufacturer of tapes and adhesives to create a solution that would could be easily applied with hand pressure, hold strong during impacts and even be removed with a peeling approach if necessary.

The key to applying the Twist Mount is to find a flat spot on the center front or center back of your shoulder pads to apply it one time when the pads are dry. Press and hold firm pressure for 30-60 seconds after removing the adhesive liner. Allow several hours for the adhesive to grab hold and you'll be good to go.

For the Strap Mount, the included strap uses a standard hooks-and-loops approach (without naming the brand we all know) to securely wrap around a pillar on the center front or center back of the shoulder pads to hold it snuggly in place.

Charging

The Helios Core is wirelessly charged using a USB-powered wireless charging pad included in the box.

It typically takes 2-3 hours to fully charge the battery inside the Core.

The battery will typically last between 6-10 hours of active sessions (e.g. practices or games when the user is actively skating). The exact life depends on how much the device is being used with the smartphone.

Something Else?

We'd love to hear from you and help to answer any questions you have. Please email us at support@helioshockey.com